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Extra Info

Please select your event date, start time, and end time. If your event start time is after 12:00 PM, please contact our office at contact@keepplayingllc.com. Pickups after 8:00 PM are considered late pickups and MAY result in an additional charge Event Start Time - The time your event begins/when party guest are expected to start arriving 
**Delivery is scheduled based off of event start time and delivery schedule availability*

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  • Do You Require A Deposit?
    Yes, a minimum deposit of $50.00 is required to reserve equipment on invoices totaling less than $500.00. For invoices totaling $500.01 to $2,499.99 will be required to pay a deposit of 25%. Order with an invoice total of more than $2,500.00 will be required to pay a deposit of 30% of the cart total. All deposits are nonrefundable but are valid for 12 months from the booking date.
  • How Do I Prepare for My Rental?
    Before your event date, please take the time to ensure your setup area is: - Free from animal feces - Free from debris natural and unnatural - Clear of any sharp objects, sticks, and branches - Level without any steep inclines, declines, holes, or dips We strongly suggest measuring and clearing your setup area(s) to the above guidelines to avoid a Truck Turn Around Fee/Deposit Forfeiture. Typical delivery time frames assigned are: 8:00 am – 12:00 noon Please ensure you are available via the telephone number(s) you have provided on your event date. Your driver will contact you 20 – 30 minutes before their arrival. When the driver arrives at your home, they will call you a second time to inform you of their arrival. If the driver cannot reach you via telephone after 15 minutes, the driver will continue their delivery route. Accommodating redelivery is based on the truck's delivery schedule and route availability. A truck turnaround fee (of at least $50.00) will be assessed/your deposit may be forfeited. You will need to contact our office to reschedule your delivery. At the time of your delivery, an adult aged 18 years or older must be present. This individual will instruct the driver on setting up the rental equipment. After being instructed on where to set up the equipment, your driver will not move the equipment to another area. To have equipment moved, you will need to contact the office. An additional fee for the movement of the inflatable will be assessed. A standard (3 prong) 110 outlet within 100' of the setup area is required for operation. To determine the number of outlets your setup requires contacting our office or looking at your item's description (s). The designated outlet(s) should be for the sole use of the equipment to avoid tripping your event location's circuit breaker. Generators are available for rent at $85.00 each (if reserved before your event date) if you do not have adequate electrical access/power. Power issues are considered the Customer's responsibility if a generator is not reserved. Your driver will allow you 15 minutes to resolve any power issues. In that case, you will be required to sign the "Sprinkler Waiver Form" releasing Backyard Amusements from any damages to your underground water sprinkler system.
  • What Is Your Cancellation Policy?
    Residential cancellation policy: ALL DEPOSITS ARE FINAL. ANY MONEY PAID AT THE TIME OF BOOKING OR MONEY PAID TOWARDS THE TOTAL BALANCE IS NON-REFUNDABLE. However, if it becomes necessary to cancel your reservation. In that case, deposits are good for 12 months from the booking date IF we receive your cancellation at least 4 hours before your DELIVERY TIMEFRAME. Nonresidential cancellation policy: ALL DEPOSITS ARE FINAL. ANY MONEY PAID AT THE TIME OF BOOKING OR MONEY PAID TOWARDS MY TOTAL BALANCE IS NON-REFUNDABLE. However, if it becomes necessary to cancel your reservation. In that case, deposits are good for 12 months from the booking date IF we receive your cancellation at least 48 hours before your EVENT DATE unless a rain date has been reserved. If you would like to cancel your order, send an email to contact@keepplayingllc.com during the cancellation window. Please ensure that your cancellation notice has been sent from your email address that we have on file and contains the following information: - Event date - Invoice Number - Your first and last name - Your telephone number Someone from our office will contact you to assist you with rescheduling your event. Backyard Amusements reserves the right to refuse any event that has the potential to cause damage to its equipment, staff, or during an event that may pose a risk to others.
  • Do I Have to Sign A Rental Agreement Prior To My Rental?
    Yes, you must electronically sign the hold harmless binder and operator safety agreement prior to the delivery and setup of your equipment.
  • What Forms of Payment Do You Accept?
    Keep Playing, LLC accepts Visa, MasterCard, Discover and American Express. The balance of your rental is due prior to the setup of the equipment. **All credit card payments over $999.99 will be assessed a 2.5% processing fee** **We DO accept Cash and CashApp as a forms of payment** ***We DO NOT accept personal checks***
  • What is the sanitation process for your equipment?
    At Keep Playing we guarantee clean and safe equipment. Each piece of equipment is cleaned and properly sanitized before and after each use by: - Vacuuming to remove debris - Sanitizing with a cleaning solution - Spraying with a disinfectant aerosol The cleanliness and upkeep of our equipment is one of our many qualities.
  • Will You Deliver to My Area?
    Keep Playing delivers free of charge on orders of at least $100.00 to areas within a 20-mile radius of our warehouse. (Capitol Heights, MD). If your location is outside of our free delivery radius, a Travel Fee will be applied, and an increased order minimum may apply.
  • How Do I Make a Reservation?
    You can make your reservation through our online booking system at www.KeepPlayingllc.com and you can inquiries also by sending an email to contact@keeplayingllc.com.
  • What is the Difference Between Actual Size and Setup Area?
    Actual Size – The exact size of the equipment without ground anchors, blowers etc. Setup Area – The amount of space your driver will need in order to setup the equipment including ground anchors, blowers etc.
  • Can You Setup Indoors?
    Yes, a gymnasium, coliseum, or firehouse is a great place to setup an inflatable, especially during the winter months or during inclement weather. Some equipment such as our Trackless Train, and the BYA Game Truck is for outdoor use only.
  • Can You Set Up at A Public Park?
    Yes, we can deliver equipment to a public park. It is the Customer’s responsibility to ensure the Park allows inflatables or the equipment ordered and that they acquire all necessary permitting for park. Backyard Amusements can provide Additional Insured Certificates upon request for an additional charge of $35.00. **Please note** Additional Insured Certificate do not cover private home/residential owners during personal events.
  • What do I do in the event that unexpected rain or high winds occur during our rental period?
    In the event of inclement weather, deflate all inflatables, evacuate participants, and cease use of equipment until the inclement weather has passed. Once the inclement weather has passed, check the equipment to ensure it has not been damaged and is safe to still use/operate. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable. (The seams on the inflatable will bubble these are air bubbles not caused by cleaning solutions) After the inflatable has been inflated for 15 minutes dry the interior surface with a towel. (Vinyl is very slippery when wet) Once the interior surface is dry, the inflatable equipment can be utilized again.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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